How to Communicate with Diplomacy and Tact

"Quality of life is always the big issue in grocery retail. Dale Carnegie Training is key in helping our people to create balance. You can see and hear the difference in our stores. The stress level is lower. People are smiling. Customers are treated well. The improvement to our managers? quality of life makes them more productive in their jobs and makes us more successful in our industry."–Nancy Crisafulli, Manager of Training, Giant Food

Have you ever been awed by someone who always seems to know what to say and how to say it in any situation? They know how to communicate with diplomacy, tact and confidence; and now you can acquire these same skills at this new seminar. You'll gain dexterity and grace in dealing with new or trying situations; recognize how you come across to others; speak honestly and confidently; become conscious of body language; master your emotions; give and receive criticism constructively; present yourself as powerful - not intimidating; and say what you need to say without offending or creating conflict. After completing this 2-day program you'll be able to say anything to anybody in ways that influence outcomes and create cooperation.

Learn How To

• Discover whether your image is sending the wrong message
• Develop flexibility in your communication style
• Use a tried and true method to disagree agreeably
• Communicate more effectively through active listening skills
• Control your 'hot buttons' so that you respond instead of react
• Avoid conflict, but stay calm and poised when it's unavoidable
• Present yourself in a powerful way without intimidating others
• Deal assertively and diplomatically with difficult people
• Maintain your composure when criticized

Who Should Attend
Professionals at all levels who want to build confidence, credibility, and communicate diplomatically to create powerful relationships.

Format
How to Communicate With Diplomacy and Tact runs two consecutive days (Times vary according to location).

View What You Will Cover

Schedule:

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